Support for your Palshell workspace.

Plans and coverage

Standard / $10.99 monthly or $89 annually per named user

Personalized email assistance with Palshell installation, setup and usage. The initial response target is within two business days during published service hours. Annual support is one $89 charge per named user, billed annually. Twelve monthly payments total $131.88, so annual support saves $42.88 per named user per year.

Professional / $29 monthly or $299 annually per named user

Standard coverage plus priority email and limited scheduled remote assistance for Palshell. The initial response target is within one business day during published service hours. Annual support is one $299 charge per named user, billed annually. Remote assistance is not unlimited. Exact allowances for each billing period will be published before sales; an annual allowance is not repeated with each monthly payment.

Enterprise Support / quote; annual coverage from $1,499 per organization

A named support contact and a written agreement defining scope, covered users, service hours, escalation and remote-assistance allowances. Monthly terms require a quote. The $1,499 annual starting price is per organization, not per user, not an unlimited fixed-price checkout and not tied to your software subtotal. No Enterprise charge is permitted without an approved quote. Contact Sales.

Standard and Professional cover one named user and one software license, including both permitted computers. Other users need separate coverage unless covered by an Enterprise agreement. Paid support provides priority and personalized assistance beyond the free baseline; it does not unlock software features.

Software and free assistance

Basic billing questions, failed activation, license recovery, accepting bug or security reports, documentation and software updates remain free. You do not need a paid support plan to report a bug or recover a license.

One-time base and Enterprise Add-on licenses never expire. Every minor and major software update is free for the purchased edition, including for perpetual customers without paid support. Support expiration never revokes a perpetual software license or its updates.

Software subscriptions retain paid-edition access through their paid-through date. Verified renewal payments extend the same key, without monthly re-entry; cancellation does not make a subscription perpetual. A higher-edition one-time purchase requires a separate full-price purchase, with no upgrade credit. Free updates do not include separate editions, add-ons, AI usage or future hosting.

Enterprise Support is a service plan, not the Enterprise Add-on. The one-time software add-on adds planned organization capabilities to a selected paid edition, not higher-tier engineering features. Its capabilities remain Coming Soon. With a software subscription, the add-on remains a separate one-time charge. Neither purchase includes paid support. Contact us for Enterprise Add-on pricing.

Billing and renewal

Support has its own monthly or annual billing choice, independent of software billing. Annual means one full-year charge, not installments. Recurring support requires explicit customer opt-in and clear price, frequency and renewal disclosure before purchase. No paid support is preselected, silently bundled or charged after a free included year.

Customers can cancel future renewal and keep support through the paid-through date. Cancellation is not itself a refund. Buying software does not create a support subscription, and canceling support does not cancel separately purchased software. Existing contractual commitments, included coverage and original refund rights remain unchanged.

Support changes require a confirmed offer showing timing and any price adjustment. Avoid double billing or overlapping paid coverage. The calculator itemizes software and support separately; Enterprise Add-on pricing requires a quote. Team software discounts do not apply to support. Enterprise Support is quote-specific, never automatically equal to the software total.

What support covers

All paid assistance is limited to Palshell software. It does not include managing or configuring customer networks or devices, general IT consulting, hardware repair, managed services or support for third-party systems.

Future MCP, pyATS, NetClaw, automated AI support and organization-sync features are not current support benefits. No 24/7 coverage or guaranteed resolution deadline is offered. Response targets refer to initial replies during stated business hours, not time to fix an issue.

Availability and response targets

Public software and support checkout remain disabled. Support scope and classification are subject to Paddle’s acceptance; review of the Professional Services taxable category is pending. Separate support products and prices, monthly support billing and fulfillment, secure customer/license association, reviewed production fulfillment deployment, final service terms, launch checks and owner authorization are required before sales.

Standard and Professional business hours, timezone, holiday calendar and precise remote-assistance allowances are not yet finalized. Enterprise coverage is contract-specific. These published prices are not a claim of provider approval or live fulfillment.

All amounts are USD base prices. Applicable taxes, software and support subtotals, billing frequencies and the final total will be shown before any future payment. Estimate a team plan.

Questions: support@palphi.com. See our Terms of Service, Refund Policy and Privacy Notice.